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Privacy Policy

How we collect, use, and protect your personal information.

Last updated: October 2026

Introduction

lagoon-sparrow is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you interact with our website or services, you may provide us with:

  • Contact information (name, email address, company name)
  • Service inquiry details
  • Communication preferences
  • Any other information you choose to share through our contact forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide requested services
  • To communicate with you about our services
  • To improve our website and user experience
  • To comply with legal obligations
  • To protect our rights and prevent misuse

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose
  • Contract: When processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legitimate interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those interests

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who assist in operating our website and business (under appropriate data processing agreements)
  • Professional advisors such as lawyers or accountants where necessary
  • Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for two years unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the following rights:

  • Right of access: You can request a copy of your personal data
  • Right to rectification: You can request correction of inaccurate data
  • Right to erasure: You can request deletion of your data in certain circumstances
  • Right to restrict processing: You can request limitation of how we use your data
  • Right to data portability: You can request transfer of your data to another organisation
  • Right to object: You can object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

International Transfers

We primarily process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

lagoon-sparrow
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.